Privacy Policy

1. Introduction and Scope

ultramenx ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website (https://ultramenx.com). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for courses or create an account
• Subscribe to our newsletter
• Submit contact forms or inquiries
• Enroll in our educational programs
• Interact with our customer support team

This information may include:

• Name and contact information (email address, phone number)
• Demographic information (age, gender, location)
• Educational background and career interests
• Payment information (processed securely by third-party providers)

2.2 Usage Data

We automatically collect certain information about your device and how you interact with our website:

• Device information (browser type, operating system)
• IP address and location data
• Pages visited and time spent on each page
• Referral source and navigation patterns
• Course progress and learning analytics

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience. For detailed information about our cookie usage, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Delivering and improving our educational services
• Processing enrollments and managing your account
• Sending you course updates and educational content
• Providing customer support and responding to inquiries
• Analyzing usage patterns to improve our platform
• Personalizing your learning experience
• Marketing and promotional communications (with your consent)
• Compliance with legal obligations

4. Data Sharing and Third Parties

We do not sell your personal information. However, we may share your information with:

• Service Providers: Payment processors, email providers, hosting services
• Analytics Partners: Third-party tools to understand platform usage
• Legal Requirements: When required by law or to protect our rights
• Business Partners: To provide integrated services with your consent

We ensure all third parties maintain appropriate confidentiality and security standards.

5. Data Retention Policies

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Typically:

• Account data is retained while your account is active and for 2 years after deletion
• Course completion records are retained for 7 years for certification purposes
• Marketing communications can be opted out at any time
• Usage data is generally retained for 12 months

6. Your Rights Under Data Protection Laws

Depending on your location, you may have the following rights:

• Access: Right to access your personal data
• Correction: Right to correct inaccurate information
• Deletion: Right to request deletion of your data
• Portability: Right to receive your data in portable format
• Objection: Right to object to certain data processing
• Withdrawal of Consent: Right to withdraw marketing consent

To exercise these rights, please contact us at privacy@ultramenx.com.

7. International Data Transfers

Your information may be transferred to, stored in, and processed in countries outside your country of residence. By using our services, you consent to such transfers. We ensure appropriate safeguards are in place for international data transfers.

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

9. Security Measures

We implement comprehensive security measures to protect your information:

• SSL encryption for data in transit
• Secure password storage and authentication
• Regular security audits and updates
• Access controls and user authentication
• Incident response procedures

However, no security system is completely impenetrable. We cannot guarantee absolute security.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the updated Privacy Policy.

11. Contact Information

12. Governing Law

This Privacy Policy is governed by the laws of Thailand. Any disputes relating to this Privacy Policy shall be resolved under Thai jurisdiction.